![]() ![]() ![]() The Order Confirmation Screen displays showing the RMA number has been cancelled by the FedEx system.If you change your mind and do not want to cancel the order, click Cancel to cancel the function and return to the previous screen.A window displays asking you to verify the cancellation. Verify the order displayed is the correct order.Enter the pickup date or ready and close times.You cannot change the piece count of the original FedEx Ground Call Tag order.You cannot update the Recipient Information of the FedEx Ground Call Tag order.You cannot update or reschedule a FedEx Ground Call Tag order after midnight (EST) of the pickup date.You cannot update or reschedule a FedEx Online Label order after the order status is changed to Label Generated.The restrictions for certain types of shipping documents order updates are as follows: The customer's order is updated and a new order confirmation screen displays. Click Submit Order to send the changes to the FedEx computer system.Update the data by typing over the information in a specific field.Display the record via the Search Order Screen.Follow these steps to make changes to an order after it has been retrieved:.Once an order has a status of "picked up/completed/delivered," no other changes can be made to that order. ![]() The status of the order displays in the top right part of the Order Screen. If more than one record matches the search criteria, a list displays the most recent RMA numbers at the top of the list. After entering the required information on the Search Order Screen, click Show Order to view the order form.The first 3 characters of the shipper company name and zip code.To locate the customer's order to verify information, you have the option to search the database using one of the following: Click Search Order on the navigator bar to view the Search Order Screen.Convert a future pickup to a pickup for same business day or next business day.After retrieving the order, you can perform the following functions (depending on the order status): To display an existing RMA record, use the Search Order Screen. Once an order has been submitted to FedEx and it has a status of "picked up/completed/delivered" you can make no other changes to that order. Overview When you want to make changes to an order after it has been submitted to FedEx, use the search feature of FedEx Return Manager. ![]()
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